We strive to grade all devices with precision according to standardized rating guidelines. If the device you got doesn't match the grade you ordered, you can file a complaint within three days of receiving it. Please submit a request along with a photo of the device showing the issue. We will review it and offer you an exchange or commercial gesture on your next order.

We offer a 14-day warranty on device defects from the date of receipt. If there is a confirmed defect, we will exchange the product or provide a gesture of goodwill.

Yes, some circumstances aren't covered by our warranty.

1. Damage that occurs when you use the product.
2. Damage from outside factors, including dropping the device, water damage, or fire damage.
3. Defects from repairs, openings, or part replacements made by anyone other than the seller.
4. Complaints about personal opinions (like the lifespan of consumable parts, like batteries).
5. Discrepancies in how the product looks and its grade.