All devices are classified according to standardized rating regulations as much as possible, but if they don't match the rating you ordered, you can open a complaint within three days of receipt. Please leave a question with a photo attachment of a device that doesn't match your rating and we can provide you with an exchange or commercial gesture.

We guarantee you a warranty of device defects within 14 days of receipt. We can provide you with an exchange or commercial gesture.

Yes, there are some circumstances that isn’t covered by our warranty.

1. Damage incurred during the purchaser's use of the product
2. Damage caused by other external causes (such as dropping the device, water damage, or fire damage)
3. Defects resulting from product repair, opening, or replacement of parts by a third party other than the seller
4. Complaints regarding personal subjective opinions (consumable parts like battery’s life span)
5. Discrepancies in product appearance and grade

There is a minimum order quantity of 20 units and you can purchase it at a reasonable wholesale price. It is also available to mix different kinds of models to fill up the minimum quantity. The maximum quantity per order is 500 units. However, we are open to negotiate, so please leave us an inquiry.

You can check more details on regarding payment.

This may take up to 24 ~ 48 bank business hours.

Please leave us an inquiry regarding cancelation or adjustments on your confirmed order.

Yes, we provide the necessary documents need for customer clearance.

Yes, we provide model information and IMEI list after the product is shipped.

Any customs fees incurred are the responsibility of the buyer. However, upon request, we may prepay the customs fees and collect the customs fees from the buyer later.

If you have more questions regarding the invoice, please contact us and we will be happy to help.